Complaints & Appeals

City West Housing is committed to providing quality housing and other customer services.

We are also keen to hear from anyone who is not satisfied with our performance so we can try to resolve their issue. All complaints and appeals must be made in writing.

Complaints and appeals that are received from residents and applicants will be assessed in line with City West Housing’s policies. If you are not a resident or applicant, we still want to hear from you! You can provide your feedback using the link and we will investigate your issue and get back to you as soon as possible.

Submit a formal complaint or appeal or give other feedback.

Click on the menu below to learn more about the definition of a Complaint or Appeal.

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