Latest update from CWH

City West Housing (CWH) has been monitoring developments relating to COVID-19 (novel coronavirus) daily and assessing any potential impact on CWH services and events.

It is important we all take measures to mitigate the spread of the virus to ensure the safety of our communities, including the elderly and other vulnerable groups.

Today, our Management team has met and decided on responses to help protect our staff and residents, whilst maintaining support to our more than 1,400 residents.

The temporary measures we are implementing are unprecedented for CWH. However, these are unique times that require bold decisions both to protect our team and do our part to curb the spread of this virus in your community.

To assist our whole community to increase social distancing measures recommended by Health authorities, and to limit non-essential social contact, we have made the decision that from Thursday 19 March, our office located at 2/56 Harris St Pyrmont will be closed to the public.

Read on


·     All property inspections will be postponed until further notice

·     Rent payments can continue to be made over the phone or via your bank or via Centrepay. No payments will be taken in the office.

·     We are currently working with all our contractors to ensure they have implemented safe work practices for any work they may do in our buildings or in individual apartments. At this point it is business as usual, however, this may change rapidly.

·     We have arranged for additional cleaning of common areas across all our buildings. As an extra measure we will pay particular attention to areas with high human contact, such as;

o    Lifts and lift landing

o      Common area door handles and front gates including glass

o   Common area handrails

o    Mopping of hard surfaces including tiles

o   Garbage areas


If any resident experiences a reduction in income (because of loss of work due to corona or any other reason) they need to provide proof of income and complete a rent review form available HERE. Proof of income includes proof of reduction and details of new income such as centrelink payments. The forms can be emailed to, posted to our office of put in our mail box at 2/56 Harris St, Pyrmont. Residents should always let us know of any significant increase or decrease in income within 21 days so that the backdate on the new rent charge works in their favour.


(subject to availability and your eligibility):

Summary of services delivered – Food can be accessed via the mobile community pantry and community pantries in shops as well as food parcels
Target group –Anyone experiencing food insecurity
Coverage area – Glebe, Ultimo, Pyrmont
Phone – 95524164
Link to referral form
Address – St John’s Anglican Church, 132a St Johns Rd, Glebe

Prosper Project Australia
Summary of services delivered – Free toiletry packs, nappies and other essentials, free birthday gift service, free meals.
Target group –Families experiencing financial stress
Coverage area – All CWH
Phone – 0402787571
Link to referral form
Address – S34 North Parade, Campsie

The Wayside Chapel
Summary of services delivered – Emergency material aid.
Coverage area – All CWH
Phone – 9581-9100
Address – 29 Hughes Street Potts Point

Hillsong CityCare
Summary of services delivered – Emergency relief including electricity and water vouchers and food.
Coverage area – All CWH
Phone – 8853-5391
Email –
Address – Unit 20/198-222 Young, Street Waterloo

St Vincent de Paul Society
Summary of services delivered
– Clothing, food, furniture and other crisis support. Home visits and appointments.
Coverage area – All CWH
Phone – 131812
Email –
Address – 317 Cleveland Street, Redfern

Jewish Care
Summary of services delivered
– Provides assistance and support to those in the Jewish community who are in need. Services provided include: financial (no cash loans provided), food, medical, dental, pharmaceutical and basic household items.
Target group –Jewish community members
Coverage area – All CWH
Phone – 1300 133 660
Email –
Address – 3 Saber Street, Woollahra

Uniting Harris Community Centre
Summary of services delivered
-Emergency relief in the form of food parcels, clothing, gift cards for shopping and Christmas gifts is available for singles and families experiencing financial distress. Aid is depending on availability of some items.
Target group – Pension card holders
Coverage area – Pyrmont and Ultimo
Phone – 95521140
Email –
Address -97 Quarry Street, Ultimo