We’ve moved office! – Suite G01, Building B, 33-35 Saunders Street, Pyrmont NSW 2009

Our new postal address is PO Box 141, Pyrmont NSW 2009


Latest update from CWH

Since our last update about measures we are taking in response to the COVID-19 pandemic, City West Housing (CWH) has implemented a number of additional measures designed to help ensure the safety of our staff and resident communities, including the elderly and other vulnerable groups.

CWH is officially registered as a COVID Safe business. This means we have created a COVID-19 Safety Plan to help protect our staff and office visitors as we get back to business. This plan will ensure that we as a business are meeting our obligations under the COVID Safe rules, specific to our industry and the nature of our work.

On 10th August we moved to our new office but with the following changes that will ensure the safety of staff and residents when we formally re open the office:

  • We have installed a plastic screen at reception
  • We have minimised touch points throughout the office including providing an automatic entry door and automatic hand sanitiser station for visitors
  • We continue to support our staff to work from home. If someone in the office is suspected of or tests positive for COVID-19 we will follow the Safe Work Australia guidelines for dealing with COVID-19 in the workplace

Read on


·     All property inspections will be postponed until further notice

·     Rent payments can continue to be made over the phone or via your bank or via Centrepay. No payments will be taken in the office.

·     We are currently working with all our contractors to ensure they have implemented safe work practices for any work they may do in our buildings or in individual apartments. At this point it is business as usual, however, this may change rapidly.

·     We have arranged for additional cleaning of common areas across all our buildings. As an extra measure we will pay particular attention to areas with high human contact, such as;

o    Lifts and lift landing

o      Common area door handles and front gates including glass

o   Common area handrails

o    Mopping of hard surfaces including tiles

o   Garbage areas


If any resident experiences a reduction in income (because of loss of work due to corona or any other reason) they need to provide proof of income and complete a rent review form available HERE. Proof of income includes proof of reduction and details of new income such as centrelink payments. The forms can be emailed to enquires@citywesthousing.com.au, posted to our office of put in our mail box at 2/56 Harris St, Pyrmont. Residents should always let us know of any significant increase or decrease in income within 21 days so that the backdate on the new rent charge works in their favour.


(subject to availability and your eligibility):

Summary of services delivered – Food can be accessed via the mobile community pantry and community pantries in shops as well as food parcels
Target group –Anyone experiencing food insecurity
Coverage area – Glebe, Ultimo, Pyrmont
Phone – 95524164
Link to referral formhttps://www.anglicare.org.au/what-we-offer/food-and-financial-assistance/help-with-food/
Address – St John’s Anglican Church, 132a St Johns Rd, Glebe

Prosper Project Australia
Summary of services delivered – Free toiletry packs, nappies and other essentials, free birthday gift service, free meals.
Target group –Families experiencing financial stress
Coverage area – All CWH
Phone – 0402787571
Link to referral formhttps://prosperprojectaustralia.org/wp-content/uploads/2019/07/Sydney-Help-Hub.pdf
Email mail@prosperprojectaustralia.org
Address – S34 North Parade, Campsie

The Wayside Chapel
Summary of services delivered – Emergency material aid.
Coverage area – All CWH
Phone – 9581-9100
Address – 29 Hughes Street Potts Point

Hillsong CityCare
Summary of services delivered – Emergency relief including electricity and water vouchers and food.
Coverage area – All CWH
Phone – 8853-5391
Email – citycare@hillsong.com
Address – Unit 20/198-222 Young, Street Waterloo

St Vincent de Paul Society
Summary of services delivered
– Clothing, food, furniture and other crisis support. Home visits and appointments.
Coverage area – All CWH
Phone – 131812
Email – sydneyrc@sydneyvinnies.org
Address – 317 Cleveland Street, Redfern

Jewish Care
Summary of services delivered
– Provides assistance and support to those in the Jewish community who are in need. Services provided include: financial (no cash loans provided), food, medical, dental, pharmaceutical and basic household items.
Target group –Jewish community members
Coverage area – All CWH
Phone – 1300 133 660
Email – firstcall@jewishcare.com.au
Address – 3 Saber Street, Woollahra

Uniting Harris Community Centre
Summary of services delivered
-Emergency relief in the form of food parcels, clothing, gift cards for shopping and Christmas gifts is available for singles and families experiencing financial distress. Aid is depending on availability of some items.
Target group – Pension card holders
Coverage area – Pyrmont and Ultimo
Phone – 95521140
Email – harriscentre@uniting.org
Address -97 Quarry Street, Ultimo