Resident Handbook

As a resident of City West Housing, we want to make sure that you have all the information that you need to make your life easier, to contribute to a happy and connected community, and to make sure your tenancy runs smoothly.

If you don’t have this one already, this is the most important! The Resident Handbook should tell you everything you need to know about your relationship with City West Housing.


As a resident of City West Housing, you will automatically receive our CWH Connect digital newsletter.

To make sure you can keep connected, take part in our community engagement programs and get news from CWH, our partners and your neighbours, please let us know if you have changed your email address by contacting


Our office is open 8 am - 4 pm Monday to Friday.
Please make an appointment if you wish to meet with your Housing Manager.