Introduction
Welcome to the new City West Housing Resident Portal!
The Resident Portal aims to make your interactions with City West Housing easier and more convenient. By logging into the portal, you’ll be able to:
- Pay your rent or water
- Find the balance of your rent and water accounts
- Download rent statements and water statements
- Access online forms to update your information or inform us of a change in your circumstances
I want to:
NEED HELP WITH YOUR FINANCES?
If you get into arrears, we will send you a reminder SMS followed by a letter if payment is not made. You can also contact us to arrange a repayment arrangement over the phone.
If you’re struggling with your finances, you can get help from our partners Good Shepherd Financial Counselling. It’s easy to access and confidential.
Visit their website to learn more, email FCCWH@goodshep.org.au, or ask your Housing Manager to email them.
Any questions or feedback about the new Resident Portal? Just contact Reception on 02 8584 7500, your Housing Manager or send us an email at enquiries@citywesthousing.com.au.
CITY WEST HOUSING CWH CONNECT NEWSLETTER
As a resident of City West Housing, you will automatically receive our CWH Connect digital newsletter.
To make sure you can keep connected, take part in our community engagement programs and get news from CWH, our partners and your neighbours, please let us know if you have changed your email address by contacting enquiries@citywesthousing.com.au.
