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Changes to the way we do Tenancy Sign Ups

7 July 2020

Changes to the way we do Tenancy Sign Ups

As part of the CWH digital strategy, we are providing more online services for our customers.

From July we are offering online tenancy sign-ups for our tenants that allow them to receive their tenancy agreement and related documents via SMS. They simply click on the link and are taken to our secure portal in which they can complete, review and sign all of the documents necessary to start their tenancy with us, without the need for face to face contact if they choose to.

Tenants that require face to face assistance with their sign up can still come into the office and work with our friendly staff who will take them through the process on the tablet in our office.

This new process will see a significant benefit for both tenants and staff, reducing the sign-up process time by 60% and allowing tenants to move into their new properties with less hassle.

CITY WEST HOUSING
CITY WEST HOUSING